We've learned that Great Questions create connections that didn't exist before they were asked. Last week a team of Austin Outdoor district managers came together to explore what the Northeast Florida District has been doing to enhance client service; the focus was on the roll-out of a new management training program aimed at deeply understanding client needs and adapting to their requirements. At the heart of this approach is asking Great Questions, then actively listening to and acting appropriately based upon the answers.
To qualify as Great Questions, what is asked must be sincere and based upon personal interest; careful preparation is essential. When these ingredients come together, the result can be simply magical. It's our Plan for Success and I can hardly wait to see what happens when we share our collective learning across fourteen branches! What would You like to know more about?