If you want to stay sharp, involve others in asking and answering the key questions that will contribute to improved performance. It’s worth a Fresh Look!
- What’s your first impression upon arrival?
- Where are the natural focal points?
- What looks healthy and vibrant in this setting?
- Are certain elements out of place?
- If things need work, is the solution obvious, or are the real problems deeper than the symptoms you observe?
- How do others experience the property on a daily basis?
- What areas matter most, or least?
- Does your client care about the same things you see, or something else?
When service personnel get focused on the task at hand, there’s a natural tendency to “look but not see” details around them. I’m not suggesting that personnel are doing anything wrong, but rather that they lapse into doing the same things over and over, almost robotically. When this happens, details get missed; when details get missed over time, the results and aesthetics suffer.
It’s up to leaders to provide perspective and open the eyes of team members. I’m not talking about “managers” on an org chart here; I’m referring to service and thought leaders, which can apply to anyone on the team. There’s nothing like a property walk to change the perspective. Simple but powerful questions like these are useful: