The conversation extended well beyond the celebration of the moment, into how they can leverage success as a TEAM in one area to achieve stronger performance in other critical aspects of the business. Their engagement was palpable and the ideas were flowing.
I found it fascinating that the discussion extended beyond implementing documented business practices that will yield stronger results. This group was actively focused on how to identify, mentor and develop those team members on their service crews who have the ability and desire to grow, move up, and do more. They realize that everything we accomplish is through others.
Hands and feet may do the work, but it is hearts and minds that give it meaning. And that's what makes this business journey worthwhile!