Are there unique ingredients that the successful chef or business leader uses, which others don't know? It's certainly possible, but much more likely that it's how those ingredients are combined that makes the difference.
What the ingredients are, how much is used of each, and when they’re added all matter. In a service business, the winning recipe must be formulated differently for each type of client and, in some cases, for each individual client. Rather than applying a set formula to every situation, different and better results can be achieved by seasoning to taste.
If you're not seeing the results desired, it's worth taking a look at not just what you're doing, but how and when you're doing it. Success is achieved through trial and error; only by applying the experience, patience and focus of a chef can you discover your own winning recipe.
What’s your winning recipe for achieving maximum client satisfaction?